We have collected the most Frequently Asked Questions on this page for easy reference. We’ve also included additional resources that may prove helpful such as financial calculators. If you do not find an answer to your question here contact a Private Banker or local office.
If you are currently enrolled in Intelligent eBanking, simply login and click "Order Checks" under the Customer Service tab. If you are not currently enrolled in Intelligent eBanking, you can visit https://www.OrderMyChecks.com to re-order checks directly from Harland Clarke, our preferred provider. Ordering checks online from Harland Clarke is safe and secure as ordering them in person or over the phone. The site is Verisign secure and TruSecure certified, so your transactions and account information are safe and completely confidential.
You may place a stop payment after logging into Intelligent eBanking. Select the "Customer Service" tab located along the top of the Accounts Overview screen and then click the "Stop a Check" link. To add your request, complete all requested fields and click "Continue." Please note that standard stop payment fees apply. Clients not using Intelligent eBanking should contact their Private Banker or the bank directly to place a stop payment.
Checking and money market accounts offer a great service called check imaging, which eliminates the need for returned checks. Each printed statement comes with reduced copies of the front of each check for cleaner and easier recordkeeping.
To order a copy of a check or a deposit, please contact your private banker or a local office. If you are an eBanking user, a copy of a check that cleared within the last 60 days can be printed in Intelligent eBanking by clicking the camera next to the check number in the Account Activity screen.
To order a copy of a statement, please contact your private banker or a local office. If you have signed up for eStatements, you may print a statement by clicking on "Statements" on the Accounts page of Intelligent eBanking.
Bank of Central Florida allows incoming wires for our clients for a fee. You will need to provide the person or business that is wiring funds to your account with the Bank of Central Florida name, bank address, your name, your address, and your account number. Once we receive these funds and verify that all of the information is correct, your account will be automatically credited. Please contact your private banker or the bank directly for the receiving ABA routing number and additional wire instructions.
Bank of Central Florida allows outgoing wires for our clients for a fee. The following information is required:
You may change your address or personal information by visiting one of our offices and completing a Change of Address form. Alternatively, you may send us a secure email with the information you would like to change within Online Banking (click Customer Service, Contact Us).
BTo change your name, please visit an office for assistance. You will need to provide updated identification and your supporting documentation, such as a marriage certificate.
Direct deposit is a more secure and convenient method of receiving funds. You don't have to worry about your check being lost, stolen, or delayed in the mail or making time to stop by the bank to deposit your check. Your money is available for withdrawal on the business day that Bank of Central Florida receives the deposit.
To set up direct deposit, please contact or visit your local office to obtain a direct deposit form. To establish direct deposit of your Social Security benefits, visit the Social Security Administration website at http://www.ssa.gov/deposit. Funds can be direct deposited into your checking, savings, or money market account.
Paper Series EE and I savings bonds will no longer be sold through financial institutions or mail-in orders after December 31, 2011. You can purchase, manage, and redeem electronic savings bonds online through www.treasurydirect.gov. While paper savings bonds can be converted to electronic through that website, Bank of Central Florida is also able to redeem paper savings bonds for our clients.
If you are ordering checks, setting up a direct deposit, or initiating an automatic payment, you will likely be asked to provide an ABA routing number. Bank of Central Florida's ABA routing number is 063116261.
ChexSystems is a nationwide reporting and collection agency. The agency is used by most financial institutions, including Bank of Central Florida, to collect and track individuals who owe money to banks and who have mishandled their bank accounts.
Bank of Central Florida is a member of the Federal Deposit Insurance Corporation (FDIC). The basic insurance amount is $250,000 per depositor, per insured bank. Deposits maintained in different categories of legal ownership at the same bank can be separately insured. Therefore, it is possible to have deposits of more than $250,000 at one insured bank and still be fully insured. If you have more than $250,000 at one institution, it is best to visit the official FDIC website at www.fdic.gov to review all of your available options.
Please contact your Private or Commercial Banker.
The bank has until January 31st to mail out year-end forms. We strive to mail the forms as soon as possible. Please note that 1099 forms are not produced on deposit accounts with interest amounts of $10.00 or less.
If you do not receive your 1099 or 1098 statement, please contact your Private Banker or the bank directly with your information and a duplicate will be produced and mailed.
It really is. We use powerful encryptions, perimeter and internal firewalls, intrusion detection, virus protection, and all of the latest security measures to ensure that your transactions are confidential and your money is safe. Additional information can be viewed in the "Security Statement" of the Client Protection section of our website.
The eBanking service transforms your personal computer into a private banking office, letting you complete most routine transactions at your convenience 24 hours a day, seven days a week, whether you're at home, in the office or on the road. You can pay bills, check account balances, confirm transactions, transfer funds between accounts, set up alerts, stop payments, and more. All you need is a computer connected to the Internet. Best of all … this service is FREE.
To access eBanking service, you need a transaction account such as a checking, savings, or money market account. You can sign up by selecting the "Intelligent eBanking" link on our homepage and then selecting "sign-up." Once you have signed up for the eBanking service, you can then enroll in the bill pay service.
An eStatement is your monthly account statement received electronically. The eStatement is an official document, just like a paper statement. Thus, you can use them for recordkeeping, tax purposes, and more. You will receive an email each month to notify you that a new eStatement is available for viewing.
If you cannot access your account, please contact your private banker or the bank directly during business hours. You may also click on the "Intelligent eBanking" login and click on "Customer Support" or call 1-866-211-1512.
If you would like to receive your statements electronically, login to Intelligent eBanking and then select "Statements" where you will have the option to enroll in electronic statements. Once enrolled, you can select "Change your statement delivery method" to update other accounts you may have or to change statement delivery back to paper. If you opt to receive your statement electronically, you will not receive a paper statement by mail. If you would like to receive your statement both by mail and online or set up an alternate statement address, please contact your Private Banker or the bank directly.
Yes, if you wish to send us a secure email that may contain confidential information, you will need to access Online Banking (click Customer Service, Contact Us).
Identity theft occurs when someone wrongfully obtains and uses your personal information in some way that involves fraud or deception. If you believe you have been a victim of identity theft or want to learn more, visit the Client Protection section of our website.
Keeping your financial and personal information secure and confidential remains one of our top priorities. We ensure your privacy and security by offering technology, services, and comprehensive internal procedures to help protect you. However, there are also precautions you can take to keep your personal information secure. Visit the Client Protection section of our website for additional information.
South Lakeland (Headquarters)
5015 South Florida Ave.,
Lakeland, FL 33813
724 South Florida Ave.,
Lakeland, FL 33801
1000 Legion Place, Suite 1200
Orlando, FL 32801
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving Bank of Central Florida's Web site and linking to a third party site. Please be advised that you will then link to a Web site hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of Bank of Central Florida. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. Bank of Central Florida assumes no liability for the content, information, security, policies or transactions provided by these other sites.